Not a problem for him at all. Anyone can write a Trustpilot review. Cruises beginning in 2009, this is not the first error and being loyal This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Cruise restart dates: when do cruise lines start again? Weve been cruising since March with no issues until August, said Schreiner. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. We will not be booking with Viking again. This content has not been approved or otherwise endorsed by any of these entities. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Don't sail Viking unless you are guaranteed of going on the trip. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Couple fights to get full cash refund on $15K Viking River Cruise Norse Atlantic Airways to Launch NY-Rome Flights. Viking Neptune is a new ship that will join the fleet in 2022. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Had a planned eastern European river cruise starting mid-October for over a year. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Heres what you need to know. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. Seldom travelers may not get enough value to warrant the cost. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. They also issued non refundable vouchers for our port excursions. At the time we did we also asked that trip insurance be added. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. The cruise was cancelled due the pandemic ($11,367.50) "We will not cancel any cruises," said Shreiner. Is it cheaper to stay out in the bay and use your own tender? Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. Enrollment required. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Multiple tests were run, including a Covid test, which came back positive. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic Verification can help ensure real people write reviews about real companies. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. This review was chosen algorithmically as the most valued customer feedback. Why all other passages under the same situation had no such problem were not explained by Viking. Here are 8 tips for writing great reviews. Check with your cruise line on current cruising conditions and what you can expect from them. Which cruises have been cancelled in 2022? | Cruise.Blog Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Our ships have a very low draftabout five feet, he explained. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We may receive compensation when you click on links to those products. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. January 27, 2018. Change of travel requirements after full payment received/ignoring request for full refund. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Europe's Drought: Will It End River Cruises? - Out Traveler The Rhine River in general is not that deep. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. You can see why people are worried. "Given recent developments and the developing conflict in Ukraine,. A sales representative ******. Tauck says it deals with compensation on a case-by-case basis. Part refund, at least 25%. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. This river begins in the Alps near the Italy-French border and is fed by snowmelt. The trip was for September 2020 but was cancelled due to the pandemic. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Cruise delayed because of COVID. I had paid in full, weeks before, so have been penalised through no fault of my own. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. This was not the case. The draft is the amount of vessel that is below the water line. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Scheduled and rescheduled elder family care and pet sitting services. Viking cruise voucher problem: Don't forget to read the fine print! I could sail on another cruise line for a lot less money. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Another factor that should be considered is trip insurance. Any comments Viking? 1. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. BBB Business Profiles may not be reproduced for sales or promotional purposes. 1. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Really, what is a big deal here? Mind you, my cruise cost over $27,000. Any help to resolve this matter will be greatly appreciated. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Virgin Voyages. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. I will never travel with Viking . The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. The departure flight from ******* was delayed due to the storm. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Italy is in the worst drought in over 70 years. Will the drought in Europe affect your river cruise vacation? Vikings inability to resolve an issue with their on line booking. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Language and Region - sales.vikingline.com To date we have sent a certified *** ****** ***** letter to VRC and had no response. Its infuriating and disrespectful. In the same cabin. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Just return on our river cruise . She really needs this positive experience to look forward to. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. Desired outcome: Refund or partial credit. BBB Business Profiles are subject to change at any time. My bag didn't make it. Posted September 18, 2021. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. A drinks package at the original cost, when I first tried to book it. This site is for entertainment purposes only. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The typical characteristics of river boats regardless of cruise line are about the same. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. It was too windy and not safe so decided not to try to use their tender. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints London was on an older plane with 3 seats on the left and right. 05 Aug 2022. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We paid some #10,000 for premium air. I have three times tried to contact Viking, by phone, email, and chat. Because we were given a voucher, we can not get out money back. We paid 529+40 USD purchasing fees each for the tickets. River Cruises Respond to Austrian Lockdown, Impact on Sailings What It's Like Aboard an 8-Day Cruise With Viking River Cruises Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. The ship can welcome up to 386 passengers, and. We were issued the vouchers that had an expiration date October 2022. River cruise lines do have contingency plans for dealing with river flow problems. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. over night stay we got back to Cincinnati the next day. We did not see ANY of Spain. Want all money refunded. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. 12 reviews. Heres what you need to know. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. . Passengers from across the country say they've. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Why? Only Viking can make the appropriate reservation. Because there was no time for a further delay, we paid the tickets to the airline. However, the most important part of any cruise, for me is the excursion choice. Published on May 21, 2021. Business Section was crowded 8 units wide while first class just in front 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. The even occurred in February of 2023. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. They can go up, they can go down, rain can come in.. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We opted for the voucher. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. 23. AMA Waterways | Travel Requirements & Safety Protocols. Just realized that the cruise booked was from Antwerp to Amsterdam. Information provided by various external sources. called Business since the middle seats were left vacant. #7. Viking Cruise Offers These hotels are Marriott and hilton properties that have such rooms. Viking Ocean and River is currently operating all upcoming scheduled itineraries. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Anybody got any idea what do I do? Four excursions that I wanted are already sold out. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. Winston Folkers. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. . Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Viking changed our flight schedule at very short notice. He was assertive and very confident, pushy and eager to make the booking. Disassembling the shades on the sun deck. Call us at 800-454-0927 to speak to a Cruise Concierge today. TPG values it at $1,600. An apology is not good enough. South America & the Chilean Fjords - Viking Cruises But due to a serious health issue we along with our Drs said that it was not feasible for us to go. return trip Munich to EWR RHINE GETAWAY. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Our trip was canceled and a voucher was issued. Viking Ocean Cruises. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. We have had to cancel our river cruise because of their ludicrous covid policy. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. BBB Business Profiles generally cover a three-year reporting period. We said yes. How is this hard? But all was not lost. Their ad is wonderful but after all is said and done it is all crap.
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