401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Guide customers through the claims process. This field is for validation purposes and should be left unchanged. To accept cookies continue browsing as normal. Learn More. Suite 390. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Cons. We understand the complex nature of managing independent contractors. Forgot password? The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Companies across a variety of industries trust Liveops to provide virtual contact center services. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Secure your consumer and SaaS apps, while creating optimized digital experiences. If there are system issues, you will not get paid. Then, this is the place where you can find some sources which provide detailed information. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Documenting details of calls and customer interactions. Independent Contractor All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. HSA and PPO Options National and Local Networks Retirement. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Support. Liveops exists to improve people's lives, and . Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Companies across a variety of industries trust Liveops to provide virtual contact center services. See all features. Hard to get in contact with managers for help. Assist customers with orders, questions, and returns. Outspoken. fits your experience, personality, and preferences the best? Universal Login. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Our developer community is here for you. I wish there was some type of base pay. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Director of Customer Care, healthcare organization. Not sure which client opportunity (or opportunities!) 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. But what good is making your own schedule if you cant get a schedule? Not everyone will be as precious with your business as you are. This means you can choose when, where, and how often to work! If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Please enable it to improve your browsing experience. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. View our background requirements here. Support. Agent Login Username / Email Forgot password? Were all looking at the same data one version of truth consolidated in a single repository. Help patients get the most out of treatment plans. Liveops | Okta . Single Sign On. Main hustle or side gig its all up to you. Click herefor technical info. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Want to become an Independent Liveops Agent. Pay, Vacation time, You get to work from home. Check the Eligibility requirements and make sure were currently accepting applications in your state. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Earning potential. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. McAfee and Norton were almost a tie but by far the most popular amongst agents. Find Out How & Apply . Its why weve led the industry in virtual flex agent services for more than 20 years. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Our Offices. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. They have to be accessible, easy to use, secure, and platform agnostic. You may also receive performance-based pay or other incentives. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. First, check out our frequently asked questions about the agent experience and application process. Earning potential. Remember me. Log in. Onboarding employees has become much more efficient. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Qualify and onboard contractors in record time. But, the site does not guarantee that youll take calls during those hours. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Login to know the status of the ticket. Get Directions Login. To find out more, read our Privacy Policy and Cookie Policy. Find Out How & Apply . which is why weve been helping companies like yours for over 20 years. Copyright 2023 Liveops, Inc. All rights reserved. View our background requirements here. Login to know the status of the ticket. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Autonomy. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Users verify their identity by . If you are looking for Liveops Agent Portal Okta? Love the flexibility of the jobs, but wish training was paid. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. The cons are being able to work in your own home. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Use your email address or username and password to sign into your WebCE learning center account. Login - LiveOps Inc. Okta was leaps and bounds ahead of all the other providers, says Myers. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You can also manage cookies in your browser settings. Forgot Password Enter the email address associated with your account. Group Linking Link Okta groups to existing groups in the application. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. To find out more, read our Privacy Policy and Cookie Policy. Attack Protection. Facilitating collaboration and communication with the best available solutions was another key goal. Flexibility. I still love it., I strongly recommend not working for this company. You are paid the the talk/email minute when working so your pay for each day will vary. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Want to become a Liveops agent? I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Support. Independent Contractor management Ditch the paperwork and endless manual tasks. Innovate without compromise with Customer Identity Cloud. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Flexibility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Earning potential. A wide array of jobs -- many of them well-paid -- don't require a degree.. Scottsdale, AZ 85257. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Check the Eligibility requirements and make sure were currently accepting applications in your state. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Enjoy the freedom of being your own boss. Then Liveops is looking for you! It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Were now out of the back room and working with the business to add direct value, Huckabay says. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Community. Join Liveops Nation and experience the freedom and autonomy of being self-employed! My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. FLEXIBILITY AT SCALE. Now we can focus on making sure IT is partnered with the business in everything they do.. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Apply now and a member of our team will work quickly to review your application and provide next steps. Creatively solving problems. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Existing Duo Security enrollments. We'd have had to build out a lot of infrastructure. Grow your home business through Liveops client network, working with the brands you know and love. Heres a direct link to where you can sign up. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Sign an Independent Contractor Agreement. Passwordless. Liveops SWA Array Overview This app integration supports Single Sign-On. Some clients also pay commissions. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Still have questions? Find ready-to-work contractors where and when you need them. Okta offered exactly what Live Nation needed. About Liveops Employee benefits & perks. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Learn more about how Liveops virtual contact center solutions can scale your business. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Pros. When someone leaves, they're deactivated. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Client opportunities may have additional requirements, including expanded client-specific certification. Functionality Add this integration to enable authentication and provisioning capabilities. Liveops Okta. If you have not created a ticket yet then you would need to register or create a new ticket to begin. We use cookies to improve your experience on our website. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Keith Myers, SVP Business Technology, Live Nation. No problem. about the agent experience and application. management. Submit ticket. Status. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Actual earnings may vary depending on client opportunity and support required. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. ; The user selects the Duo Security option. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Well learn about your business and help guide the best solutions based on your needs. . Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. The sign-in URL is the web address you use in your desktop browser to access your company portal. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Remote work is undeniably popular and LiveOps offers that. This is critical, says Huckabay. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Easy global collaboration. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. To accept cookies continue browsing as normal. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Still have questions? The more investment you make in yourself, the greater the reward. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Login. Submit an application for an available virtual contact center opportunity. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Want to give someone something unique this holiday season? Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Organizations. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Flexibility. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Support staff employees are great and work hard to keep us busy and motivated. Be the customer care voice of top brands, providing best-in-class service. (sales@liveops.com) Press & Media. Is Liveops nation legit? Go Further; Marketplace. Liveops Nation Login. Intelligent Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Cons are having to provide your own equipment. The only downside is a lot of training without pay. Copyright 2023 Liveops, Inc. All rights reserved. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Ditch the paperwork and endless manual tasks. I wish there was some type of base pay. Collaboration tools are a huge part of us being successful, says Myers. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Improving Peoples Lives. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Come on board! They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Connect and protect your employees, contractors, and business partners with Identity-powered security. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You can also manage cookies in your browser settings. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Goodbye long commutes, rigid schedules, and busybody managers. Managing multiple systems, programs, and screens simultaneously. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Across the web. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. But we were just relentless, and in one year we moved all of our workloads to the cloud. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. IT Support You are using an unsupported browser. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps.
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