Lets find the right workspace for you and your team. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Be part of a vibrant coworking community with dedicated desk or hot desking options. Service 110 Value 107 Shipping 48 Please remember that the retainer is refundable at the end of your agreement. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If you were to take direct space or a sublease you would also see these fees in your rent annually. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I couldn't get my retainer and called them. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Hi Hannah, Im sorry if you felt the need to escalate this. A member of our team will get back to you as soon as we have the details. September 22 Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. This review was chosen algorithmically as the most valued customer feedback. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Turned up at 450 Bath Road, Heathrow. This course is a must for every manager who aspires to be a leader and a success in his or her career. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Manage your Regus account in one place and make bookings on the move. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We pay those as well. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. October 14 Please email me at Lorraine.brule@regus.com with your company name and details. Of course, she did not reply to me yet! I posted the review here and Sandra replied to me. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Manage all of your workspace and business needs. She would do her best to escalate my process by letting them know this terrible status. Sent numerous emails to account. Such a transfer may require entry into a new agreement. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Please email me at Lorraine.brule@regus.com with your company name and details. The retainer fee doesn't guarantee a successful outcome. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. I would love the opportunity to help further but havent been able to identify your account. but when u need support / CS to talk and solve ur problems its literally non existant. Office staff are always friendly. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Develop, apply and embed the knowledge and skills acquired by this program to your organization. We found a responsible person where we inform her about the problem. If it has been longer than 30 days, please get in touch so we can investigate further. Regards, Sandra Melody Head of Customer Services I really thought that this company would be a good option for expanding our business. At the end of your contract, they will automatically renew you without a signature and without consent. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp Best regards,Michelle Spire. Stay away!! 4. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. You should receive your refund within 30 days after your agreement end date. After being in my new office they are increasing rent by 8.7%. They charge an excessive retainer fee. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hard revenue focused. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Here are 8 tips for writing great reviews. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Your satisfaction is very important. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer service is simply poor. Kind regards, Lorraine BruleGlobal Customer Service at Regus. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. 1. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Regus Business Centre | Better Business Bureau Profile This does not affect customers who have a permanent space as these are reserved specifically for them. Hi Hannah, Im sorry if you felt the need to escalate this. I was a customer with a licensing agreement set to expire on December 31, 2022. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This will surely increase the credibility of your complaint. Share your photos and videos with others to prove the truth of your words. Start checking the messages customers send you. Our invoices are due on the payment date that is displayed on them. Kind regards, Lorraine BruleGlobal Customer Service at Regus. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. We may have received incorrect data. If it has been longer than 30 days, please get in touch so we can investigate further. Regus | Serviced Office Space, Coworking & Virtual Offices And we have the solutions to help you work this way. *T&Cs apply. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Turned up at 450 Bath Road, Heathrow. October 23 evening So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We use dedicated people and clever technology to safeguard our platform. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. As a matter of policy, BBB does not endorse any product, service or business. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Our advisors are ready to help you find the right place for you. Regus lacks personal approach The centre's staff are friendly and helpful. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. The complaint has been investigated and resolved to the customer's satisfaction. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. The vital skills students learn will be immediately applicable to their careers. The additional increase in your monthly fee is due to the annual indexation. Changes in an organization are about more than just policies. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. We find it very unfair that for this reason you post a very visible, insulting and untrue review. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) This will ensure the agreement ends at the current final date and will not renew further. Manage all of your workspace and business needs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Hi Mike, Im sorry if you felt the need to escalate this. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Contact the organizer to request a refund. Submit a complaint and get your issue resolved. I would recommend that anyone considering using this company to think again! Absolutely unacceptable behavior. Please advise what can we do to get back our retainer refund? Receptionist only can communicate by email, even for the most important things for your business. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. No staff available for contacting on the event day. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Unfortunately, we're unable to help you because we don't have your account information. Hard revenue focused. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Your agreement end date is not until 10/31/2021. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Trustpilot is assessing this review in accordance with our flagging process. Theyre a great place to connect with colleagues, clients and other like-minded businesses. BBB is here to help. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. That exception is made on the understanding that an additional service retainer is payable. We have a team of specialists available 24/7 to help you find the best solution for your business. We will then confirm your payment date and amount. It is IMPOSSIBLE to get them to stop charging. Regus Online Account For a break between calls, browse the development's many shops and restaurants, or explore the . Regus always emphasized that it keeps its policy. I called them again, which procedure took my time for 3 hours. All rights reserved. Weve cut the cost of selected workspaces* for a limited time only. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. This company has the worst customer service I have ever experience in my life. Ts and Cs apply. Please remember that the retainer is refundable at the end of your agreement. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. I was using virtual office space. *We conduct corporate trainings on your preferred dates and location for no additional cost. We will then confirm your payment date and amount. We appreciate your business. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I really thought that this company would be a good option for expanding our business. PDF These General Terms and Conditions apply to Office/Co -Working - Regus For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. It won't go in any direction! Avoid at all costs. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Need to find a different location? Requesting your refund is easy. It is clean and smart and well organised. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. As you did not process this correctly, the agreement continued an additional month. *Ts&Cs apply; participating locations only. The reason why we're asking all our customers to provide details online is to prevent fraud. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Regus May Let You Out of Your Contract If You Have Miss Requesting your refund is easy. Contact: +65 [protected] Such companies should not exist. There is non existent customer service department. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. BBB Business Profiles are subject to change at any time. Stay away!! Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Ts and Cs apply. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. And whatever the future brings, were able to handle that too. Its an automated process. 5. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Regus helps businesses find and create the right workplace for their people. DO NOT give them your payment info, DO NOT sign with them. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Were clear about this from day one. One business week has passed since I post it here. Office staff are always friendly. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regus Office rented: Wisma Atria Singapore Serviced Office Space at 9160 Forum Corporate Parkway | Regus We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot DO NOT give them your payment info, DO NOT sign with them. With whom I spoke until now? I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Transparency is very important to us, and all services can be opted in/out through your online account. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. same goes with debt collector from malaysia that emailed me abt 3 months ago. 3. Once they sell you something that will be the end of you being treated as a valued customer. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I sent an email to Briana and asked how my process going on? They charge an excessive retainer fee. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I still did not hear anything back yet. Trustpilot is assessing this review in accordance with our flagging process. www.myregus.com) and go to the End Agreement section. I couldnt see your email address or Regus account reference in your message. As you can see from your statement of account, available online (e.g. Become better managers and business leaders by achieving optimal personal and business performance. If you need further help, pleasespeak with our team member who is already in touch with you. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com
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