Please do not hesitate to send us a message or give us a call. Do not use these guys EVER. Customers can amend bookings free of charge up to check-in closing. I tried to amend my booking several times. Washington State Ferries. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Go direct to the ferry operator. Please don't hesitate to contact us, if you have any queries. Seattle, WA 98121-3014. Choose euro tunnel best service. Up to 1 million prices are checked every day with more than a million crossings arranged each year. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. ***. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. Please don't hesitate to contact us, if you have any queries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. View Actual Score Check Background This. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Find out how we combat fake reviews. Please note that a small cancellation fee of 6 (euros) per booking applies. The travel agent will stamp and cancel your tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. No refund will be given. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. No additional administration fees will be charged. Thank you for booking with Direct Ferries. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Maybe down to mobile network delays but thought I should let you know. I appreciate that they are extremely busy atm , but find this unacceptable. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. like what ? My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. It goes against our guidelines to offer incentives for reviews. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Using their online form I contacted customer services, not once but half a dozen times, I received no response. Kind regards, Maya from Direct Ferries. Bookmark. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Buying a ticket was easy but now to see how the experience on board will be in a few months! or submit an enquiry. I have already picked up my ferry tickets. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! saved me almost 50% of the amount I have recently been having to pay for this journey. I made reservations Click on a category below to reveal the related questions. Don't really get your point. Googled other phone numbers - all disconnected. Ferryhopper applies a small modification fee of 6 (euros) per booking. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Need to talk to us? In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. The booking process was smooth and simple to follow. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Re: Uber service at RSW 5 years ago. Unhelpful Customer Service not prepared to engage or help with simple requests. not clear. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Seriously this is basically a scam. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Not using e-file? No Way better to just buy the tickets directly from the ferry companies themselves! It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Your help will truly be appreciated. We did so with Britanny Ferries. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. You can find the contact details of the local travel agencies in your booking confirmation email. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. WebPlease use the contact form on our website to request a ticket change. Although the responses were generally quick I had much correspondence from many different agents. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Buying tickets went pretty well online. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Can I request a ticket cancellation/change on behalf of another passenger? We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. However, if you are traveling internationally, you may not be allowed to board the ferry. Well done Direct Ferries. Traveler beware. Have a browse through our website and use our simple ferry booking I immediately tried to cancel but of course they are refusing to allow that. Stay away!! If the system detects something that potentially contradicts our. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Direct Ferries are trying it on, (with your money). DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. This is why we offered you the closest alternative available we found with the ferry company you chose. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Our credit card was charged but we never received any confirmation or ticket information. WebNeeded to change tickets. Find out what it's like onboard the ferries before you travel. If the delay is more than double the times set out above, Thank you for booking with Direct Ferries. Incredibly unhelpful. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Stay away. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. We are committed to guaranteeing our customers privacy. Our average member earns over 300 cashback a year. Our team will cancel your tickets and process your refund request. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. How we will print them is our big mystery, maybe they will work from a phone. Modern excavations have raised the possibility that the name Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. You have been added to the mailing list. The money being shown on day 5 as having been taken by FerriesDirect. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Kind regards, Maya from Direct Ferries. Our team checks each review posted on the site disputed by our community as not meeting our. CT17 9TJ Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Book direct with the ferry company and not with those useless people!!!!! Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. The account will stay blocked until dispute will be resolved. Add passengers: pay for additional passengers. No way of calling them. 2-3 Three Rivers Business Centre, Felixstowe Road. It may not display this or other websites correctly. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. For a better experience, please enable JavaScript in your browser before proceeding. Booking was quick and easy! Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. WebScore: 4.3/5 (13 votes) . Download the Direct Ferries app or manage your booking online through My Account. If I misspell my name, is correction required? Dear Donal, Many thanks for your review! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. due to bad weather conditions, strikes, etc.). Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. First time I used it I assumed that all the cabins were booked. Tried to contact by telephone- dont take incoming calls. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Channel House This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. How cool is that? Ferry delay compensation. You have been added to the directferries.co.uk mailing list. It was actually in USA dollars so my trip cost 1200 which is extortionate! manufactured with at least 1/8 of an inch tread. With some ferry companies we'll be able to Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Thank you for booking with Direct Ferries. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. As a result of the above incident, my BRP (resident permit) was also stolen. If you make an amendment request through My Account the amendment fee is only 10/10. The most USELESS COMPANY EVER!!!! Please use the contact form on our website to request a ticket change. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. 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I have bought it carefully, I have checked my email, spam etc. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Estimated growth return on investment of at least 8%. Booking a ferry online is cheap, easy and fast with Direct Ferries. Thanks for taking the time to respond but you're mistaken about the cancellation. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. You can check your confirmation email or log into My Account to see if you are able to amend your booking. How do we get a confirmation? Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. EVER! Get your BatamFast tickets to Desaru. WebWill I get a refund if I cancel my booking? I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. I could find no way to contact other than amendment. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account.
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