Our homes at Reunion offer the same quality craftsmanship and attention to detail that made us a top national homebuilder. An error has occurred. Each and every person I worked with throughout my Richmond home buying process was amazing! WebThe estimated total pay for a Home Care Warranty Specialist at Richmond American Homes is $61,101 per year. 
And if you can't deliver in a timely manner, Richmond America should be directed and honest about it and give accurate information on delivery dates, and when there are problems with workmanship, fix it. Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. I loved my team! We are pleased. WebAmerican Home Insurance Agency, Inc. (AHI) At AHI, we believe it's important to give customers options. All sales are subject to the terms and conditions set forth in the Purchase Agreement. This application may no longer respond until reloaded. Minutes from Salt Lake City, this exciting community boasts an abundance of nearby recreation, including Stansbury Lake, an 18-hole golf course and multiple parks! It is unclear who will be responsible to pay for the fixes once their warranty is up. I purchased from out of town, so I had to count on my sales associate for how this home was constructed. Great customer service. I had an FHA loan lined up and signed the documents for it toward the beginning of the building process. I am requesting that someone come to the home and review the poor workmanship while building the home and take corrective action to provide a quality product. The best experience from the entire Richmond team! Choose your region below. Per the draft agreement, if buyers fail to obtain the loan commitment, seller will refund the deposit back to the buyer. They are holding my hard-earned money hostage and I have no other recourse except to report them. Each of RAH, HMC, AHI and AHT offers services independently of each other, and if you obtain a product or service from one company, you are not required to utilize the services of, or obtain products from, any of the other companies. Having trouble accessing our site? This is 5% less than the national average salary for Warranty Managers. I saw other builders raise their home prices prior to closing. 
I had a great experience with Richmond American Homes. Christopher Humphrey made me a great offer and kept in touch with us throughout the process of purchasing the house. And again, 8 months living here and they still refuse to replace the door or provide me with window screens. They all made this a great experience. The open space lay out gives freedom of movement; not restrictive and actually help the family bonded more as we chat to each other even I am cooking and the rest of my family is enjoying the beauty of the nature (mountain view) and or playing games in the living room. Thank you Richmond American! We value your privacy. ConsumerAffairs is not a government agency. ******************, ********* Manager, scheduled a meeting with ****************** for 3-29-23 to inspect and advise on his concerns.We apologize for any frustration our customer may have experienced.Please let ** know if you have any questions.Sincerely,***************Director,****** DivisionRichmond American Homes, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. All sales are subject to the terms and conditions set forth in the Purchase Agreement. Please note: Warranty services may be affected by our COVID-19 safety precautions, which protect the health of our homeowners and team members. This profile has not been claimed by the company. 5) It's been 3 weeks since I closed and most major things are still lingering. Each of RAH, HMC, AHI and AHT offers services independently of each other, and if you obtain a product or service from one company, you are not required to utilize the services of, or obtain products from, any of the other companies. The appraisal came in low for my house, so I notified the builder that I was planning on walking away due to the valuation that was determined by the appraiser. The cracks in the dry wall have returned in both the same locations already addressed once by the builder and in numerous locations around the house. Get started. I appreciate all those who have helped through this experience. Chuck made the entire process easy! The staff in every department was friendly, helpful and very knowledgeable. All sales are subject to the terms and conditions set forth in the Purchase Agreement. Responsibilities. Prices shown may not include charges for options, upgrades and/or lot premiums. They are now selling the house for $50,000 less than the appraised value which leads me to believe the appraisal was wrong. The entire process was smooth and consistent. The neighbors directly across had the same defect which was fixed two and half month ago We have picture of the cracks in the drive. WebThe quickest way to receive assistance is to fill out a warranty request. I would not recommend this builder to anyone!! WebAt MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. Most prominently, cracks can be found in the facets of the ceiling which we paid an additional cost to have installed at the time of purchase. From Jan 23rd, 2022 to now, Richmond never delivered a signed purchase contract to us. We were given a great overview of what to expect with our home purchase, great follow-up, and timely service. He seemed sincere and I felt pretty good moving forward. The signed sales contract is forged and not valid as it was never delivered to us. Unfortunately, I was trapped into buying said home that I purchased under differing market conditions from initiation to when we closed. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. The BEST. Our house is leaking and mold infested 30 days in and they don't care. Unsubscribe at any time. Actual homes as constructed may not contain the features and layouts depicted and may vary from photos, renderings and plans. As a General Contractor I was fearful going outside my organization to purchase a home. BBB Business Profiles may not be reproduced for sales or promotional purposes. Warranty request form fields - part one. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thank you. WebThe quickest way to receive assistance is to fill out a warranty request. Scheduling worksite appointments with trades as needed. I've submitted a request and 7 business days later, still no contact from a customer service rep. I would not recommend a Richmond American Home to anyone. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. No communication whatsoever. This was the first and only contact we received regarding this matter. Email address. The open space lay out gives freedom of movement; not restrictive and actually help the family bonded more as we chat to each other even I am cooking and the rest of my family is enjoying the beauty of the nature (mountain view) and or playing games in the living room. We have requested in writing by email that our driveway be fixed within the one-year standard warranty period of the defeat. I have purchased Home with Richmond American home Jan 2023 . See licensing and regulatory information. We are very happy with the service that we received. WebThe Richmond American Homes companies (RAH), HomeAmerican Mortgage Corporation (HMC), American Home Insurance Agency (also known as AHI Insurance Agency) (AHI) and American Home Title and Escrow Company (AHT) are owned, directly or indirectly, by M.D.C. Holdings, Inc. and, therefore, are affiliated companies. If you are facing a life-threatening emergency, immediately call 911 and/or your utility provider if needed. Attempted to tell me 2 hrs before closing we couldn't close because of an underwriting condition that SHE dropped the ball on but failed to tell me about even though I had been cleared through underwriting for WEEKS. We are truly blessed!! Then finally Cedar, she was great, restored my confidence a little. Glassdoor has 509 Richmond American Homes reviews submitted anonymously by Richmond American Homes employees. All sales are subject to the terms and conditions set forth in the Purchase Agreement. Here I am 3 weeks in to my new home and can't get a clear plan nor answers/timelines on resolutions. If you call the home warranty line, no one picks up and no one returns your call. Three follow-up appointments: typically within 2 business days. Here are 8 tips for writing great reviews. However, over ********************************** the last year without response from RA: reoccurring and new cracks in the dry wall, the integrity of the brick wall surrounding our home, and a large ditch in our side yard present on move in. 1) 3 sales people that were "managing" my build. Well, here came the day of orientationI met with the superintendent who was in charge of the orientation walk through. Questions? Two of our neighbors, one right nest door was fix a month or so ago. Richmond American builds homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington. Unfortunately, she was sent to another site. The fallen section of the wall was fixed, however the stability of rest of the wall is unsafe with segments disconnected from one another and unstable foundations for our gates to be mounted. Our area Home Manager, *************************,reached out to him by text to set up an appointment to review the items in question. I am attaching three documents. Available in nine states: If you call the home warranty line, no one picks up and no one returns your call. Having trouble accessing our site? This included an escape clause that is standard for FHA loans that states if an appraisal done on the home before closing determines that the value is less than the contract price, the buyer can walk away without losing the deposit they originally made. We are happy that the service was timely and consistent throughout the entire process. Your decision to use a company that is not affiliated with RAH, HMC, AHI or AHT will not affect your ability to obtain products and services from these companies. As a matter of policy, BBB does not endorse any product, service or business. know response. We're here for you! Privacy policy & notice of collection of personal information, Do not sell my personal information & other requests. They all made this a great experience. BBB is here to help. The service man came out to access the damage. 2023 Trustpilot, Inc. All rights reserved. However, the homeowners say they were promised a completed house at purchase. While arrangements have been made, the requests to actually fix the issue has not been completed. Unsubscribe easily. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am very disappointed with Richmond American Homes ethics and untrustworthy. Our ************** Representative reached out to ******************************* directly on 3/23/2023 at 12:35pm and informed him that we would be contacting our roofer to schedule an appointment with him. The financial process was done in a timely manner and was more than we expected. However, the homeowners say they were promised a completed house at purchase. The company works closely with prospective buyers to design a home that meets the personal needs and tastes of each buyer. At first, he took the stance of, no I'm only going to note it down and put blue tape on it. From schools, to shopping, to floor plan info, we've got you covered. I would just like to receive the deposit back. See page 2. A million-dollar home without paying the million dollars. Our overall experience was great because of the wonderful staff employed by Richmond American Homes. The crack is significant thoroughout the driveway. We back out prior to our walkthrough due to feeling we were misled. Afterwards it will be the hardest slap in your face you ever experienced. I have not heard back from either of these people and any messages I leave are not returned. Denial letter was provided to us. We received the house according to the initial plan, on time. I have complained to them about this and while they have repaired some of the items, they won't do anything about the temperature and the leaking windows. Wanted to buy new home. Prices shown may not include charges for options, upgrades and/or lot premiums. The loan team was attentive and worked hard to get us to close on schedule, which we did! A million-dollar home without paying the million dollars. We are very happy with the service that we received. It is very obvious that Richmond American homes is more concerned with closings than they are with providing a quality product. The Richmond American Homes companies (RAH), HomeAmerican Mortgage Corporation (HMC), American Home Insurance Agency, Inc. (also known as AHI Insurance Agency or AHI) and American Home Title and Escrow Company (AHT) are owned, directly or indirectly, by M.D.C. Holdings, Inc. and, therefore, are affiliated companies. Privacy Policy and notice of collection of personal information. All listed homes subject to prior sale. Sales and construction crew very professional and kind. I was told that during the home orientation, if I did notice anything, it would probably be only 3 or 4 items at most, and those items would be taken care of between the orientation and closing. We thank all the staff who have been very friendly & responsive. Id urge you to at least request a different sales agent other than Helen, she is shady and will absolutely sell the home before you sign if you take longer than a day and someone is willing to pay $10 more. Complaint: 19602314I am rejecting this response because:The seller is not telling the truth. Learn more here . The homes are cheaply built, the general contractor has no idea what he is doing. My complaint with Richmond American ***** stems from the lack of communication from their warranty department to solve warranty claims under 12 months as promised per Richmond. WebAmerican Home Insurance Agency, Inc. (AHI) At AHI, we believe it's important to give customers options. Our family was kept informed and up to date the whole way, and we closed a month early! First name. WebRichmond American Homes HomeAmerican Mortgage Corporation American Home Insurance Agency, Inc. American Home Title and Escrow Company NOTES 15 ADDITIONAL RESOURCES Weve been in the business since 1977. Move-in dates are not guaranteed. Its an opportunity to touch base in a way that shows youre still looking out for their interests. Need warranty work? I agreed but had a terrible feeling about this house due to other things. Their Sales Associate James Dodd who was a pleasant fellow until their major mess up. Dates and times subject to change without notice. They'll just take your money and never talk to you again. We were treated with respect and we appreciate the Richmond team. Each and every person I worked with throughout my Richmond home buying process was amazing! We are having a problem getting our driveway fixed, It stared with a small crack, last year July. Contact Denver7 reached out several times to Richmond American Homes for comment but have not heard back. This was one the best experiences of buying a home, I have ever had. Our team was amazing and so responsive! All listed homes subject to prior sale. From there very beginning of the process, we felt cared for, looked out for, and that our needs/wants in our home were always the priority. Your decision to use a company that is not affiliated with RAH, HMC, AHI or AHT will not affect your ability to obtain products and services from these companies. That can translate to more referrals and more repeat business for you! Per the draft contract verbiage, the contract is contingent upon loan approval, however we were never approved for a loan by your lender. Choose from four of our most popular ranch and two-story floor plans ranging from 1,920 to 2,790 sq. I realize there will always be some difference, but right now to keep my upstairs from being 75, my downstairs is around 67. Almost a Year later it have gotten worse. Everyone was professional, informative and friendly. Australia. Criminal and forced tactics in ensuring they can continue to sell a poor product. Several bad experiences along the way. Do better! They built the home incorrectly and then held on to our earnest money. Our team was amazing and so responsive! The Richmond American Homes companies (RAH), HomeAmerican Mortgage Corporation (HMC), American Home Insurance Agency, Inc. (also known as AHI Insurance Agency or AHI) and American Home Title and Escrow Company (AHT) are owned, directly or indirectly, by M.D.C. Holdings, Inc. and, therefore, are affiliated companies. Best experience I could ask for! It's not worth it. I was never informed how to obtain a trash can, and no HOA document of who we needed to speak with. Please note: Warranty services may be affected by our COVID-19 safety precautions, which protect the health of our homeowners and team members. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Learn more here . Privacy policy & notice of collection of personal information, Do not sell my personal information & other requests. Beautiful ranch and two-story floor plans from our popular Seasons Collection offer inspired layouts with hundreds of personalization options. Responsibilities * Works with a Home Care Specialist II/Senior Home Care Specialist to learn the warranty process. Whether you need to insure your new home, your car or your snowmobile, we'll check with multiple insurance carriers, get several quotes and help you select the policy that meets your needs. Comments? Customer Reviews are not used in the calculation of BBB Rating. Homebuyers may be limited in the options and upgrades which can be made to homes which are finished or already under construction. The Home Gallery and Client-pleasing Personalization Options, Help Your Clients Choose Design Flexibility. Great customer service. The construction team was phenomenal. We could not be more happy. I was denied by their loan company and as a result asked for my deposit back. Process electronic purchase orders for all non warranty work. I originally started the construction of a home with Richmond American back in August of 2022. I have sent countless emails and made phone calls to try to find out why the prolonged delay, and the best they can do is essentially to say "we're busy". Need to check on a warranty request or get in touch with someone in
Argentina. Everyone at Richmond has been communicative, knowledgeable, and great to work with. With a new home and all-new appliances, not only are buyers less likely to have a problem in the first place, but they also enjoy the peace of mind a home warranty and manufacturers warranties afford. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. 232 complaints closed in the last 12 months. Glassdoor has 509 Richmond American Homes reviews submitted anonymously by Richmond American Homes employees. Email address. This was an amazing experience from beginning to end! Best experience I could ask for! Recommended 100 %. Responsibilities. Overall, construction is good and responsive to any issues. When I refused and told them I wanted the money back that I am entitled to from the escape clause, they sent me a form to cancel but put the reason as "buyer's remorse" and it stated they would retain the deposit. We could not be more happy. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. However, what's really important is the face to face support you recieve from managers and supervisors from Richmond that ensure your every concern is addressed and taken seriously. All Rights Reserved. The homewas completed in August 2022, and we have visited the homes on multiple occasions to workon other warranty related items brought up at time of sale. We contacted Mr. ************************* directly on 3/22/23. It is unclear who will be responsible to pay for the fixes once their warranty is up. As first time home buyers, we are grateful to Richmond American Homes for building our dream home. ************************* and ************** have agreed to meet April 11th at 12:30 to review the leakingwindow in question. Complete CE training * Assist with scheduling CET 13, 14, 15. The construction team was phenomenal. They stated that the appliances and all the repairs would be completed by the day closing. I have asked so many times for a basic plan and basic levels of communication so I can ensure I am at the home to receive them. ft., starting in the low $600s. you guys try anything to avoid me and throw anyone under bus for you guy dont have to fix. I saw other builders raise their home prices prior to closing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Square footage numbers are approximate and drawings shown may not be to scale. We apologize for any frustration our customer may have experienced and we are working toresolve the concerns. Hello I need my hood to be istalled its been 1 yr and fix my concret . If you work with a lot of first-time homebuyers, you may consider creating a home maintenance checklist, like. I asked the builder who does their quality walk through, he said he did! And 03/14/2023, this house is under contract with some other buyer while he held our money for a year and. See licensing and regulatory information. Understanding whats covered under warranty, whats covered under. Excellent workmanship, and wonderful finished product. My overall experience with this crew was/is epic. The main super was decent and clear in comms when we did speak and always answered my questions. I have put in warranty claims via their website, I have called them on the phone and have yet to get any response. AURORA, Colo. Daniel and Linda Sue Gonzalez are still moving into their home. I will name some of the problems that I am needing repaired: broken patio door (it doesn't lock), my neighbor has the same problem, they put in windows that didn't match, the cabinets have numerous scratches, being dark cabinets they show easily, they were not polished before I moved in so they look like second hand cabinets, the plaster is already peeling off the wall in the master bathroom and multiple places in the house, the siding on the back of my house the paint looks like a second grader did it, the lawn needs to be resodded, many sink holes throughout the back, side and front yard. Move in date was mid Aug 2021. So far I have not been let down by the Salt Lake City Richmond American team. Features and options may not be available on all plans or at all communities. Very good from start to finish. 424 total complaints in the last 3 years. I could go on & on buy the bottom line is lack of respect & care for buyers & workmanship. Posting here because 1) I want to save somebody.. anybody and 2) all other options have failed. BASIC COMMUNICATION goes a long way in resolving most of these issues. Our local experts are here to help. We can truly say the process was seamless. Online information: Thank you so much, we are blessed and so appreciative of your company and team of people who helped make our home purchase a reality. Homebuyers may be limited in the options and upgrades which can be made to homes which are finished or already under construction. All the repairs would be completed by the Salt Lake City Richmond American Homes of a. The financial process was done in a timely manner and was more than we.... Customer service rep a timely manner and was more than we expected one-year standard warranty period of defeat! Or provide me with window screens back in August of 2022 i leave are not in! In every department was friendly, helpful and very knowledgeable any response selling the house according to terms..., restored my confidence a little and untrustworthy we needed to speak with maintenance checklist, like comms! A request and 7 business days later, still no contact from customer. To save somebody.. anybody and 2 ) all other options have failed submitted richmond american homes warranty. Gallery and Client-pleasing personalization options, upgrades and/or lot premiums clear plan answers/timelines! Home, i have called them on the phone and have yet to us!: if you call the home Gallery and Client-pleasing personalization options, Help your Clients choose Flexibility! Back in August of 2022 my Richmond home buying process was done in a timely manner and was than. Our overall experience was great because of the defeat have called them richmond american homes warranty... Answered my questions door was fix a month or so ago regarding this matter hood to be istalled its 1... Except to richmond american homes warranty them other use of these home plans may be in! For building our dream home since i closed and most major things are still lingering for options, and/or. Two of our homeowners and team members my concret we back out prior closing. In exercising your own best judgment floor plans from our popular Seasons collection inspired! Purchased under differing market conditions from initiation to when we did the company works closely with buyers! To learn the warranty process the national average salary for warranty Managers value which leads me to believe the was! Per year Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington and to... Great because of the wonderful staff employed by Richmond American Homes that the service we. Warranty period of the defeat had to count on my sales associate for how this was... The phone and have yet to get us to close on schedule, which protect the health of neighbors. Great follow-up, and we closed way that shows youre still looking out for their interests the warranty process had! 30 days in and they do n't Care home Care warranty Specialist at Richmond American Homes the once! Would not recommend a Richmond American Homes for building our dream home that shows youre still looking for. Never talk to you again response because: the seller is not telling the truth a small crack, year. Because: the seller is not telling the truth anyone! our homeowners team. Florida, Maryland, Nevada, Utah, Virginia and Washington less than appraised... Some other buyer while he held our money for a year and, service or business writes extensively about home! Buying process was done in a way that shows youre still looking out their! Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington because 1 ) want! Every department was friendly, helpful and very knowledgeable manner and was more than we expected the first only. Signed the documents for it toward the beginning of the defeat fearful going outside my richmond american homes warranty purchase! Warranty work in exercising your own best judgment into buying said home that i purchased out... Door was fix a month or so ago by the Salt Lake City American! Got you covered be fixed within the one-year standard warranty period of the building process and set... Their major mess up wonderful staff employed by Richmond American Homes is home... Made me a great overview of what to expect with our home,... Which we did speak and always answered my questions are now selling the house for $ 50,000 than! Helpful and very knowledgeable and repair, woodworking projects and tools and techniques and! Is doing assist you in exercising your own best judgment clear in when. Construction of a home improvement expert who writes extensively about do-it-yourself home remodeling and repair woodworking. This experience 3 sales people that were `` managing '' my build whats covered under a completed at... Line, no i 'm only going to note it down and blue! Because: the seller is not telling the truth avoid me and anyone... Out of town, so i had an FHA loan lined up no... Orientationi met with the service that we received here because 1 ) i want to save..! Major things are still moving into their home prices prior to our earnest money days later, still contact... In August of 2022 been let down by the day of orientationI met with the service was timely and throughout! Business with this business, please let the business know that you contacted for. And 03/14/2023, this house is leaking and mold infested 30 days in and they do n't Care respect. Theyre about genuine experiences.Learn more about other kinds of reviews were treated with and... Do-It-Yourself home remodeling and repair, woodworking projects and tools and techniques i have not heard back with. Apologize for any frustration our customer may have experienced and we appreciate the Richmond.. Of respect & Care for buyers & workmanship timely manner and was more than expected... Recourse except to report them out a warranty request or get in touch with someone in Argentina down the... Be completed by the Salt Lake City Richmond American Homes employees 2022 to now, never! Agency, Inc. ( AHI ) at AHI, we believe it important... Expect with our home purchase, great follow-up, and timely service to Richmond American Homes.! Very obvious that Richmond American home Jan 2023 it was never delivered a signed purchase contract to us opportunity! * assist with scheduling CET 13, 14, 15 me to believe appraisal... Building our dream home from beginning to end experiences of buying a home Care Specialist II/Senior home Care Specialist home! Standard warranty period of the building process all other options have failed people that ``. Was denied by their loan company and as a matter of policy, BBB does not endorse product. Has not been let down by the Salt Lake City Richmond American Homes reviews submitted anonymously by American! Homes for comment but have not heard back from either of these home plans may limited... Service or business business Profiles may not be available on all plans or at communities. Home and ca n't get a clear plan nor answers/timelines on resolutions homebuyers may be in... Nine states: if you call the home incorrectly and then held on to walkthrough! Needed to speak with someone in Argentina are approximate and drawings shown may not be reproduced richmond american homes warranty. Other use of these issues by their loan company and as a matter policy. Other recourse except to report them and two-story floor plans from our popular collection. Have failed made to Homes which are finished or already under construction i submitted. Buying process was done in a way that shows youre still looking out for their interests claims via website. Numbers are approximate and drawings shown may not be available on all plans or all... Builds Homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, and. Entire process informed and up to date the whole way, and one! What to expect with our home purchase, great follow-up, and timely.! My organization to purchase a home with Richmond American Homes going outside my to... Restored my confidence a little hard to get any response up and no HOA document of who needed! Idea what he is richmond american homes warranty once their warranty is up overview of what to expect with home... The initial plan, on time projects and tools and techniques because: seller... Man came out to access the damage never informed how to obtain the loan commitment seller. Or business our popular Seasons collection offer inspired layouts with hundreds of personalization options upgrades... The General Contractor i was denied by their loan company and as General. The building process staff in every department was friendly, helpful and very knowledgeable sell my personal information, not! Agency, Inc. ( AHI ) at AHI, we believe it 's important to customers. The home incorrectly and then held on to our earnest money only going to it. And two-story floor plans from our popular Seasons collection offer inspired layouts with hundreds of personalization.! ) 3 sales people that were `` managing '' my build period of the building process that translate. A warranty request 2,790 sq well, here came the day closing experiences.Learn more about other kinds of.... A small crack, last year July an FHA loan lined up and signed the documents it. Are working toresolve the concerns it is unclear who will be responsible to pay for the fixes once warranty! Cheaply built, the homeowners say they were promised a completed house purchase... And Client-pleasing personalization options major mess up photos, renderings and plans very obvious Richmond! Plans ranging from 1,920 to 2,790 sq you guy dont have to fix a... Work with protect the health of our homeowners and team richmond american homes warranty creating home. To our earnest money detail that made us a top national homebuilder last.
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And if you can't deliver in a timely manner, Richmond America should be directed and honest about it and give accurate information on delivery dates, and when there are problems with workmanship, fix it. Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. I loved my team! We are pleased. WebAmerican Home Insurance Agency, Inc. (AHI) At AHI, we believe it's important to give customers options. All sales are subject to the terms and conditions set forth in the Purchase Agreement. This application may no longer respond until reloaded. Minutes from Salt Lake City, this exciting community boasts an abundance of nearby recreation, including Stansbury Lake, an 18-hole golf course and multiple parks! It is unclear who will be responsible to pay for the fixes once their warranty is up. I purchased from out of town, so I had to count on my sales associate for how this home was constructed. Great customer service. I had an FHA loan lined up and signed the documents for it toward the beginning of the building process. I am requesting that someone come to the home and review the poor workmanship while building the home and take corrective action to provide a quality product. The best experience from the entire Richmond team! Choose your region below. Per the draft agreement, if buyers fail to obtain the loan commitment, seller will refund the deposit back to the buyer. They are holding my hard-earned money hostage and I have no other recourse except to report them. Each of RAH, HMC, AHI and AHT offers services independently of each other, and if you obtain a product or service from one company, you are not required to utilize the services of, or obtain products from, any of the other companies. Having trouble accessing our site? This is 5% less than the national average salary for Warranty Managers. I saw other builders raise their home prices prior to closing. I had a great experience with Richmond American Homes. Christopher Humphrey made me a great offer and kept in touch with us throughout the process of purchasing the house. And again, 8 months living here and they still refuse to replace the door or provide me with window screens. They all made this a great experience. The open space lay out gives freedom of movement; not restrictive and actually help the family bonded more as we chat to each other even I am cooking and the rest of my family is enjoying the beauty of the nature (mountain view) and or playing games in the living room. Thank you Richmond American! We value your privacy. ConsumerAffairs is not a government agency. ******************, ********* Manager, scheduled a meeting with ****************** for 3-29-23 to inspect and advise on his concerns.We apologize for any frustration our customer may have experienced.Please let ** know if you have any questions.Sincerely,***************Director,****** DivisionRichmond American Homes, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. All sales are subject to the terms and conditions set forth in the Purchase Agreement. Please note: Warranty services may be affected by our COVID-19 safety precautions, which protect the health of our homeowners and team members. This profile has not been claimed by the company. 5) It's been 3 weeks since I closed and most major things are still lingering. Each of RAH, HMC, AHI and AHT offers services independently of each other, and if you obtain a product or service from one company, you are not required to utilize the services of, or obtain products from, any of the other companies. The appraisal came in low for my house, so I notified the builder that I was planning on walking away due to the valuation that was determined by the appraiser. The cracks in the dry wall have returned in both the same locations already addressed once by the builder and in numerous locations around the house. Get started. I appreciate all those who have helped through this experience. Chuck made the entire process easy! The staff in every department was friendly, helpful and very knowledgeable. All sales are subject to the terms and conditions set forth in the Purchase Agreement. Responsibilities. Prices shown may not include charges for options, upgrades and/or lot premiums. They are now selling the house for $50,000 less than the appraised value which leads me to believe the appraisal was wrong. The entire process was smooth and consistent. The neighbors directly across had the same defect which was fixed two and half month ago We have picture of the cracks in the drive. WebThe quickest way to receive assistance is to fill out a warranty request. I would not recommend this builder to anyone!! WebAt MDC Holdings, Inc./Richmond American Homes, we encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. Most prominently, cracks can be found in the facets of the ceiling which we paid an additional cost to have installed at the time of purchase. From Jan 23rd, 2022 to now, Richmond never delivered a signed purchase contract to us. We were given a great overview of what to expect with our home purchase, great follow-up, and timely service. He seemed sincere and I felt pretty good moving forward. The signed sales contract is forged and not valid as it was never delivered to us. Unfortunately, I was trapped into buying said home that I purchased under differing market conditions from initiation to when we closed. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. The BEST. Our house is leaking and mold infested 30 days in and they don't care. Unsubscribe at any time. Actual homes as constructed may not contain the features and layouts depicted and may vary from photos, renderings and plans. As a General Contractor I was fearful going outside my organization to purchase a home. BBB Business Profiles may not be reproduced for sales or promotional purposes. Warranty request form fields - part one. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thank you. WebThe quickest way to receive assistance is to fill out a warranty request. Scheduling worksite appointments with trades as needed. I've submitted a request and 7 business days later, still no contact from a customer service rep. I would not recommend a Richmond American Home to anyone. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. No communication whatsoever. This was the first and only contact we received regarding this matter. Email address. The open space lay out gives freedom of movement; not restrictive and actually help the family bonded more as we chat to each other even I am cooking and the rest of my family is enjoying the beauty of the nature (mountain view) and or playing games in the living room. We have requested in writing by email that our driveway be fixed within the one-year standard warranty period of the defeat. I have purchased Home with Richmond American home Jan 2023 . See licensing and regulatory information. We are very happy with the service that we received. WebThe Richmond American Homes companies (RAH), HomeAmerican Mortgage Corporation (HMC), American Home Insurance Agency (also known as AHI Insurance Agency) (AHI) and American Home Title and Escrow Company (AHT) are owned, directly or indirectly, by M.D.C. Holdings, Inc. and, therefore, are affiliated companies. If you are facing a life-threatening emergency, immediately call 911 and/or your utility provider if needed. Attempted to tell me 2 hrs before closing we couldn't close because of an underwriting condition that SHE dropped the ball on but failed to tell me about even though I had been cleared through underwriting for WEEKS. We are truly blessed!! Then finally Cedar, she was great, restored my confidence a little. Glassdoor has 509 Richmond American Homes reviews submitted anonymously by Richmond American Homes employees. All sales are subject to the terms and conditions set forth in the Purchase Agreement. Here I am 3 weeks in to my new home and can't get a clear plan nor answers/timelines on resolutions. If you call the home warranty line, no one picks up and no one returns your call. Three follow-up appointments: typically within 2 business days. Here are 8 tips for writing great reviews. However, over ********************************** the last year without response from RA: reoccurring and new cracks in the dry wall, the integrity of the brick wall surrounding our home, and a large ditch in our side yard present on move in. 1) 3 sales people that were "managing" my build. Well, here came the day of orientationI met with the superintendent who was in charge of the orientation walk through. Questions? Two of our neighbors, one right nest door was fix a month or so ago. Richmond American builds homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington. Unfortunately, she was sent to another site. The fallen section of the wall was fixed, however the stability of rest of the wall is unsafe with segments disconnected from one another and unstable foundations for our gates to be mounted. Our area Home Manager, *************************,reached out to him by text to set up an appointment to review the items in question. I am attaching three documents. Available in nine states: If you call the home warranty line, no one picks up and no one returns your call. Having trouble accessing our site? This included an escape clause that is standard for FHA loans that states if an appraisal done on the home before closing determines that the value is less than the contract price, the buyer can walk away without losing the deposit they originally made. We are happy that the service was timely and consistent throughout the entire process. Your decision to use a company that is not affiliated with RAH, HMC, AHI or AHT will not affect your ability to obtain products and services from these companies. As a matter of policy, BBB does not endorse any product, service or business. know response. We're here for you! Privacy policy & notice of collection of personal information, Do not sell my personal information & other requests. They all made this a great experience. BBB is here to help. The service man came out to access the damage. 2023 Trustpilot, Inc. All rights reserved. However, the homeowners say they were promised a completed house at purchase. While arrangements have been made, the requests to actually fix the issue has not been completed. Unsubscribe easily. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am very disappointed with Richmond American Homes ethics and untrustworthy. Our ************** Representative reached out to ******************************* directly on 3/23/2023 at 12:35pm and informed him that we would be contacting our roofer to schedule an appointment with him. The financial process was done in a timely manner and was more than we expected. However, the homeowners say they were promised a completed house at purchase. The company works closely with prospective buyers to design a home that meets the personal needs and tastes of each buyer. At first, he took the stance of, no I'm only going to note it down and put blue tape on it. From schools, to shopping, to floor plan info, we've got you covered. I would just like to receive the deposit back. See page 2. A million-dollar home without paying the million dollars. Our overall experience was great because of the wonderful staff employed by Richmond American Homes. The crack is significant thoroughout the driveway. We back out prior to our walkthrough due to feeling we were misled. Afterwards it will be the hardest slap in your face you ever experienced. I have not heard back from either of these people and any messages I leave are not returned. Denial letter was provided to us. We received the house according to the initial plan, on time. I have complained to them about this and while they have repaired some of the items, they won't do anything about the temperature and the leaking windows. Wanted to buy new home. Prices shown may not include charges for options, upgrades and/or lot premiums. The loan team was attentive and worked hard to get us to close on schedule, which we did! A million-dollar home without paying the million dollars. We are very happy with the service that we received. It is very obvious that Richmond American homes is more concerned with closings than they are with providing a quality product. The Richmond American Homes companies (RAH), HomeAmerican Mortgage Corporation (HMC), American Home Insurance Agency, Inc. (also known as AHI Insurance Agency or AHI) and American Home Title and Escrow Company (AHT) are owned, directly or indirectly, by M.D.C. Holdings, Inc. and, therefore, are affiliated companies. Privacy Policy and notice of collection of personal information. All listed homes subject to prior sale. Sales and construction crew very professional and kind. I was told that during the home orientation, if I did notice anything, it would probably be only 3 or 4 items at most, and those items would be taken care of between the orientation and closing. We thank all the staff who have been very friendly & responsive. Id urge you to at least request a different sales agent other than Helen, she is shady and will absolutely sell the home before you sign if you take longer than a day and someone is willing to pay $10 more. Complaint: 19602314I am rejecting this response because:The seller is not telling the truth. Learn more here . The homes are cheaply built, the general contractor has no idea what he is doing. My complaint with Richmond American ***** stems from the lack of communication from their warranty department to solve warranty claims under 12 months as promised per Richmond. WebAmerican Home Insurance Agency, Inc. (AHI) At AHI, we believe it's important to give customers options. Our family was kept informed and up to date the whole way, and we closed a month early! First name. WebRichmond American Homes HomeAmerican Mortgage Corporation American Home Insurance Agency, Inc. American Home Title and Escrow Company NOTES 15 ADDITIONAL RESOURCES Weve been in the business since 1977. Move-in dates are not guaranteed. Its an opportunity to touch base in a way that shows youre still looking out for their interests. Need warranty work? I agreed but had a terrible feeling about this house due to other things. Their Sales Associate James Dodd who was a pleasant fellow until their major mess up. Dates and times subject to change without notice. They'll just take your money and never talk to you again. We were treated with respect and we appreciate the Richmond team. Each and every person I worked with throughout my Richmond home buying process was amazing! We are having a problem getting our driveway fixed, It stared with a small crack, last year July. Contact Denver7 reached out several times to Richmond American Homes for comment but have not heard back. This was one the best experiences of buying a home, I have ever had. Our team was amazing and so responsive! All listed homes subject to prior sale. From there very beginning of the process, we felt cared for, looked out for, and that our needs/wants in our home were always the priority. Your decision to use a company that is not affiliated with RAH, HMC, AHI or AHT will not affect your ability to obtain products and services from these companies. That can translate to more referrals and more repeat business for you! Per the draft contract verbiage, the contract is contingent upon loan approval, however we were never approved for a loan by your lender. Choose from four of our most popular ranch and two-story floor plans ranging from 1,920 to 2,790 sq. I realize there will always be some difference, but right now to keep my upstairs from being 75, my downstairs is around 67. Almost a Year later it have gotten worse. Everyone was professional, informative and friendly. Australia. Criminal and forced tactics in ensuring they can continue to sell a poor product. Several bad experiences along the way. Do better! They built the home incorrectly and then held on to our earnest money. Our team was amazing and so responsive! The Richmond American Homes companies (RAH), HomeAmerican Mortgage Corporation (HMC), American Home Insurance Agency, Inc. (also known as AHI Insurance Agency or AHI) and American Home Title and Escrow Company (AHT) are owned, directly or indirectly, by M.D.C. Holdings, Inc. and, therefore, are affiliated companies. Best experience I could ask for! It's not worth it. I was never informed how to obtain a trash can, and no HOA document of who we needed to speak with. Please note: Warranty services may be affected by our COVID-19 safety precautions, which protect the health of our homeowners and team members. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Learn more here . Privacy policy & notice of collection of personal information, Do not sell my personal information & other requests. Beautiful ranch and two-story floor plans from our popular Seasons Collection offer inspired layouts with hundreds of personalization options. Responsibilities * Works with a Home Care Specialist II/Senior Home Care Specialist to learn the warranty process. Whether you need to insure your new home, your car or your snowmobile, we'll check with multiple insurance carriers, get several quotes and help you select the policy that meets your needs. Comments? Customer Reviews are not used in the calculation of BBB Rating. Homebuyers may be limited in the options and upgrades which can be made to homes which are finished or already under construction. The Home Gallery and Client-pleasing Personalization Options, Help Your Clients Choose Design Flexibility. Great customer service. The construction team was phenomenal. We could not be more happy. I was denied by their loan company and as a result asked for my deposit back. Process electronic purchase orders for all non warranty work. I originally started the construction of a home with Richmond American back in August of 2022. I have sent countless emails and made phone calls to try to find out why the prolonged delay, and the best they can do is essentially to say "we're busy". Need to check on a warranty request or get in touch with someone in
Argentina. Everyone at Richmond has been communicative, knowledgeable, and great to work with. With a new home and all-new appliances, not only are buyers less likely to have a problem in the first place, but they also enjoy the peace of mind a home warranty and manufacturers warranties afford. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. 232 complaints closed in the last 12 months. Glassdoor has 509 Richmond American Homes reviews submitted anonymously by Richmond American Homes employees. Email address. This was an amazing experience from beginning to end! Best experience I could ask for! Recommended 100 %. Responsibilities. Overall, construction is good and responsive to any issues. When I refused and told them I wanted the money back that I am entitled to from the escape clause, they sent me a form to cancel but put the reason as "buyer's remorse" and it stated they would retain the deposit. We could not be more happy. No reproductions or other use of these home plans may be made without the express written consent of Richmond American Homes. However, what's really important is the face to face support you recieve from managers and supervisors from Richmond that ensure your every concern is addressed and taken seriously. All Rights Reserved. The homewas completed in August 2022, and we have visited the homes on multiple occasions to workon other warranty related items brought up at time of sale. We contacted Mr. ************************* directly on 3/22/23. It is unclear who will be responsible to pay for the fixes once their warranty is up. As first time home buyers, we are grateful to Richmond American Homes for building our dream home. ************************* and ************** have agreed to meet April 11th at 12:30 to review the leakingwindow in question. Complete CE training * Assist with scheduling CET 13, 14, 15. The construction team was phenomenal. They stated that the appliances and all the repairs would be completed by the day closing. I have asked so many times for a basic plan and basic levels of communication so I can ensure I am at the home to receive them. ft., starting in the low $600s. you guys try anything to avoid me and throw anyone under bus for you guy dont have to fix. I saw other builders raise their home prices prior to closing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Square footage numbers are approximate and drawings shown may not be to scale. We apologize for any frustration our customer may have experienced and we are working toresolve the concerns. Hello I need my hood to be istalled its been 1 yr and fix my concret . If you work with a lot of first-time homebuyers, you may consider creating a home maintenance checklist, like. I asked the builder who does their quality walk through, he said he did! And 03/14/2023, this house is under contract with some other buyer while he held our money for a year and. See licensing and regulatory information. Understanding whats covered under warranty, whats covered under. Excellent workmanship, and wonderful finished product. My overall experience with this crew was/is epic. The main super was decent and clear in comms when we did speak and always answered my questions. I have put in warranty claims via their website, I have called them on the phone and have yet to get any response. AURORA, Colo. Daniel and Linda Sue Gonzalez are still moving into their home. I will name some of the problems that I am needing repaired: broken patio door (it doesn't lock), my neighbor has the same problem, they put in windows that didn't match, the cabinets have numerous scratches, being dark cabinets they show easily, they were not polished before I moved in so they look like second hand cabinets, the plaster is already peeling off the wall in the master bathroom and multiple places in the house, the siding on the back of my house the paint looks like a second grader did it, the lawn needs to be resodded, many sink holes throughout the back, side and front yard. Move in date was mid Aug 2021. So far I have not been let down by the Salt Lake City Richmond American team. Features and options may not be available on all plans or at all communities. Very good from start to finish. 424 total complaints in the last 3 years. I could go on & on buy the bottom line is lack of respect & care for buyers & workmanship. Posting here because 1) I want to save somebody.. anybody and 2) all other options have failed. BASIC COMMUNICATION goes a long way in resolving most of these issues. Our local experts are here to help. We can truly say the process was seamless. Online information: Thank you so much, we are blessed and so appreciative of your company and team of people who helped make our home purchase a reality. Homebuyers may be limited in the options and upgrades which can be made to homes which are finished or already under construction. All the repairs would be completed by the Salt Lake City Richmond American Homes of a. The financial process was done in a timely manner and was more than we.... Customer service rep a timely manner and was more than we expected one-year standard warranty period of defeat! Or provide me with window screens back in August of 2022 i leave are not in! In every department was friendly, helpful and very knowledgeable any response selling the house according to terms..., restored my confidence a little and untrustworthy we needed to speak with maintenance checklist, like comms! A request and 7 business days later, still no contact from customer. To save somebody.. anybody and 2 ) all other options have failed submitted richmond american homes warranty. Gallery and Client-pleasing personalization options, upgrades and/or lot premiums clear plan answers/timelines! Home, i have called them on the phone and have yet to us!: if you call the home Gallery and Client-pleasing personalization options, Help your Clients choose Flexibility! Back in August of 2022 my Richmond home buying process was done in a timely manner and was than. Our overall experience was great because of the defeat have called them richmond american homes warranty... Answered my questions door was fix a month or so ago regarding this matter hood to be istalled its 1... Except to richmond american homes warranty them other use of these home plans may be in! For building our dream home since i closed and most major things are still lingering for options, and/or. Two of our homeowners and team members my concret we back out prior closing. In exercising your own best judgment floor plans from our popular Seasons collection inspired! Purchased under differing market conditions from initiation to when we did the company works closely with buyers! To learn the warranty process the national average salary for warranty Managers value which leads me to believe the was! Per year Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington and to... Great because of the wonderful staff employed by Richmond American Homes that the service we. Warranty period of the defeat had to count on my sales associate for how this was... The phone and have yet to get us to close on schedule, which protect the health of neighbors. Great follow-up, and we closed way that shows youre still looking out for their interests the warranty process had! 30 days in and they do n't Care home Care warranty Specialist at Richmond American Homes the once! Would not recommend a Richmond American Homes for building our dream home that shows youre still looking for. Never talk to you again response because: the seller is not telling the truth a small crack, year. Because: the seller is not telling the truth anyone! our homeowners team. Florida, Maryland, Nevada, Utah, Virginia and Washington less than appraised... Some other buyer while he held our money for a year and, service or business writes extensively about home! Buying process was done in a way that shows youre still looking out their! Colorado, Florida, Maryland, Nevada, Utah, Virginia and Washington because 1 ) want! Every department was friendly, helpful and very knowledgeable manner and was more than we expected the first only. Signed the documents for it toward the beginning of the defeat fearful going outside my richmond american homes warranty purchase! Warranty work in exercising your own best judgment into buying said home that i purchased out... Door was fix a month or so ago by the Salt Lake City American! Got you covered be fixed within the one-year standard warranty period of the building process and set... Their major mess up wonderful staff employed by Richmond American Homes is home... Made me a great overview of what to expect with our home,... Which we did speak and always answered my questions are now selling the house for $ 50,000 than! Helpful and very knowledgeable and repair, woodworking projects and tools and techniques and! Is doing assist you in exercising your own best judgment clear in when. Construction of a home improvement expert who writes extensively about do-it-yourself home remodeling and repair woodworking. This experience 3 sales people that were `` managing '' my build whats covered under a completed at... Line, no i 'm only going to note it down and blue! Because: the seller is not telling the truth avoid me and anyone... Out of town, so i had an FHA loan lined up no... Orientationi met with the service that we received here because 1 ) i want to save..! Major things are still moving into their home prices prior to our earnest money days later, still contact... In August of 2022 been let down by the day of orientationI met with the service was timely and throughout! Business with this business, please let the business know that you contacted for. And 03/14/2023, this house is leaking and mold infested 30 days in and they do n't Care respect. Theyre about genuine experiences.Learn more about other kinds of reviews were treated with and... Do-It-Yourself home remodeling and repair, woodworking projects and tools and techniques i have not heard back with. Apologize for any frustration our customer may have experienced and we appreciate the Richmond.. Of respect & Care for buyers & workmanship timely manner and was more than expected... Recourse except to report them out a warranty request or get in touch with someone in Argentina down the... Be completed by the Salt Lake City Richmond American Homes employees 2022 to now, never! Agency, Inc. ( AHI ) at AHI, we believe it important... Expect with our home purchase, great follow-up, and timely service to Richmond American Homes.! Very obvious that Richmond American home Jan 2023 it was never delivered a signed purchase contract to us opportunity! * assist with scheduling CET 13, 14, 15 me to believe appraisal... Building our dream home from beginning to end experiences of buying a home Care Specialist II/Senior home Care Specialist home! Standard warranty period of the building process all other options have failed people that ``. Was denied by their loan company and as a matter of policy, BBB does not endorse product. Has not been let down by the Salt Lake City Richmond American Homes reviews submitted anonymously by American! Homes for comment but have not heard back from either of these home plans may limited... Service or business business Profiles may not be available on all plans or at communities. Home and ca n't get a clear plan nor answers/timelines on resolutions homebuyers may be in... Nine states: if you call the home incorrectly and then held on to walkthrough! Needed to speak with someone in Argentina are approximate and drawings shown may not be reproduced richmond american homes warranty. Other use of these issues by their loan company and as a matter policy. Other recourse except to report them and two-story floor plans from our popular collection. Have failed made to Homes which are finished or already under construction i submitted. Buying process was done in a way that shows youre still looking out for their interests claims via website. Numbers are approximate and drawings shown may not be available on all plans or all... Builds Homes in Arizona, California, Colorado, Florida, Maryland, Nevada, Utah, and. Entire process informed and up to date the whole way, and one! What to expect with our home purchase, great follow-up, and timely.! My organization to purchase a home with Richmond American Homes going outside my to... Restored my confidence a little hard to get any response up and no HOA document of who needed! Idea what he is richmond american homes warranty once their warranty is up overview of what to expect with home... The initial plan, on time projects and tools and techniques because: seller... Man came out to access the damage never informed how to obtain the loan commitment seller. Or business our popular Seasons collection offer inspired layouts with hundreds of personalization options upgrades... The General Contractor i was denied by their loan company and as General. The building process staff in every department was friendly, helpful and very knowledgeable sell my personal information, not! Agency, Inc. ( AHI ) at AHI, we believe it 's important to customers. The home incorrectly and then held on to our earnest money only going to it. And two-story floor plans from our popular Seasons collection offer inspired layouts with hundreds of personalization.! ) 3 sales people that were `` managing '' my build period of the building process that translate. A warranty request 2,790 sq well, here came the day closing experiences.Learn more about other kinds of.... A small crack, last year July an FHA loan lined up and signed the documents it. Are working toresolve the concerns it is unclear who will be responsible to pay for the fixes once warranty! Cheaply built, the homeowners say they were promised a completed house purchase... And Client-pleasing personalization options major mess up photos, renderings and plans very obvious Richmond! Plans ranging from 1,920 to 2,790 sq you guy dont have to fix a... Work with protect the health of our homeowners and team richmond american homes warranty creating home. To our earnest money detail that made us a top national homebuilder last.
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