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Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Buy guaranteed tickets for sold out events at a fair price. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. The customer service was super helpful and I got the ticket value back and it sold super quickly. I am trying to buy tickets but it says unable to lock the ticket. They agreed I shoudl get a refund, then asked for my account details for the refund. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. What can I do if my tickets are lost, damaged or stolen? A copy of the travel warning from the Government Agency. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Confirmation of failure or disruption of the public transport. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Worst website and app I have ever used!!! Appalling service. I will never purchase anything with you again. failed the examination previously and had to re-sit. Why should I buy from Ticketek Marketplace? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (This can normally be obtained from the transport companys website). ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Buy guaranteed tickets for sold out events at a fair price. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Ticketek wastes YOUR TIME like it doesn't matter. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Immediate household persons living together at the same permanent address. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. is cancelled, postponed or cannot be fulfilled by the. If they mean no-shows, then so be it. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. to then often have to go to their desk at the venue to follow up the issues. Send them an inquiry many times and they are not answering! Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Its a disgrace. Is it cheaper to book online or through a travel agent? Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Can I purchase multiple orders in one transaction? Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). ProductReview.com.au has affiliate partnerships. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! I can not believe in this day and age HOW BAD this company is. Check to see if they have an online lodge system. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I got tickets to a concert from ticketek that got cancelled of covid. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I paid the additional cost in checkout for refundable tickets. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. This meant that I had to sit & concert was standing room only. They do but its retarded. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Emergency Services Police, Fire and Rescue Service or other Emergency Services. There is not one good review about this dodgy company. Sell tickets directly from your Ticketek Account. means the unforeseen change of the date of an examination that. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Safe, Fast and Verified Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Times are approx. They gave me specific number to call to move tickets. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU An incident number or report from the Police or relevant traffic authority. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Years ago I did a few days temping at Tiketek. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Please comply with any stated ticket limit for this event. Immediate household persons living together at the same permanent address. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. We use dedicated people and clever technology to safeguard our platform. A copy of the letter requiring Jury Service. Sell tickets directly from your Ticketek Account. Please also read the General Conditions of Refund. Never ever again. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Travel insurance and COVID-19: what you need to know. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Zero stars, uselessly run, waste of a time company. Are Refundable tickets offered on Gift Voucher sales? This is not an insurance policy. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. You can do anything you want if you're the only game in town. I find the app difficult to navigate. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Confirmation that the document cannot be replaced in time for the Booking. To apply for a Refund simply click on the link in your booking confirmation email, or click here. What gives? All Theatres and productions and sporting events should seek alternative partners. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. There is no customer service centre you can call, just an automated voice call telling you to email. No way to recover tickets. Any reason for refund must not be foreseeable at the time. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. The only reason people buy tickets from Ticketek is they have no other choice. Ticketek takes the issue of scalping seriously. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Fire A report from the fire service and/or police. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Do I need any special hardware or software for print at home tickets? The best person in the world. So thanks very much! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. NEVER NEVER again. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. is cancelled or postponed by the provider. I will NEVER buy tickets from this company again! They need a better system and more staff it seems. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Anyone can write a Trustpilot review. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Ticketek is selling for the following venues only. Proof that the passport has been reported to and cancelled by your Government Agency. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Once got a response to an email because I didnt purchase the ticket wont gi. Therefore, it's impossible to speak to an actual person. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Where You have not been physically examined by a Doctor prior to the date of the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. A copy of a notice from the examination body, school, college, university confirming the change of date. Are Refundable tickets available through Ticketek Marketplace? are the business owner or registered Director, or a member of. I got tickets to a concert from ticketek that got cancelled of covid. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I have contacted your Customer Service team but have not received a response. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. There is no phone number, only an email which does not get answered. Travelling can be a huge expense, which is why its normal to try to score savings when you can. As it got closer to Christmas I started to worry, as they were to be presents. Where documents can be replaced in advance of theBookingor on the day. I'd be interested whether this is something the ACCC would be interested in. Like. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. confirmation or our website for contact details.