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But at least it was worth somewhat close to what the item I sent them was worth. to fight them over this and go to the Phillippines is beyond annoying. Yup pretty much. Add any photos you have of the wrong package. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I think the label on top is Canada Post's label they put on once it enters their country. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Please Help! Some of this advice may be second nature to you, or may not apply to all sales. That necklace couldn't have come from me. Or just take back the item. 4) Request return shipping label credit as buyer made false claim. I would do that myself in those circumstances. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Ebay going to shit with scammers abusing the money back guarantee. Its unfair they side with the buyers all the time. I had a customer contacted me that the item was damaged in transit. I'm not sure. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. It was already on the way. The scammer will ask for the victims gift card number to use as payment. I have sent the item you ordered to the address on file with ebay. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. In this case, the purchase may be completed without flaw. Is there any point in doing that? You can request that the buyer send the item back to you immediately. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Finish enrollment at any CLEAR airport location next time you fly. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I have 100% seller feedback. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. I know I have to send the refund regardless, right? We had a top where it was returned with snot. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. The other thing that is suspect is their account was created the day they ordered the item. I talked to manager and simply were told nothing can be done. Privacy Policy. Create an account to follow your favorite communities and start taking part in conversations. I can't really remember what specific package I mailed it in. The most common dispute for a scammer is the "not as described" dispute. So unfair. Visit the nearest USPS location and fill out a request form. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. The buyer could be lying. The one I received is as per the photo. I have had my hosting company check everything their end and they say all is correct and working ok. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I'm not sure if Canada Post would put those on there?? Omg I JUST heard that same story!!!! If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. on When you issue a refund to the buyer They'll be refunded through their original payment method. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. eBay somehow refunded the buyer automatically when the return was delivered. Offer to send the copied forms to an ebay chat rep. If you have any problems paying for your items, we . It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Put it in a bag took pics opened case and returned back explained. man!! In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. This is why I take photos of the item with the eBay paperwork. You end up owning expensive packaging, without the desired product. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Sucks!! So buyer filed a claim for a return with eBay citing wrong item sent. What should I do? They help the organizations to focus on the other parcels they have to deliver. Should I try to see if it was mixed up with another package? Zero money was left over. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. It should not have. Press J to jump to the feed. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. 1.6K 17K views 1 year ago Every so often mistakes will happen. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). E bay in many cases are making more profit than the sellers. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Refund, repair or return. Honest mistakes happen. Select Order Not as Described. A buyer from Europe orders at item and pays for it. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Im concerned this is a scam. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. They will call the number you have on record for this account, so make sure that's correct before you start. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Message 1of 30 I cant believe you won this. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. You can ask the customer to return the item, but he has no legal obligation to do so. Just thought Id share. 11. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". CHAPTER XIII. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. . Learn how your comment data is processed. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Contact postmaster and file mail fraud. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I've taken back an item I never sold lol. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. It also looks like the original label is a printed label, cut out and then taped on. 01:37 PM, on Then gets mixed up on which item was wrong. Accept it and issue return label. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. They offer some sort of limited-time discount in order to create a sense of urgency. USPS. If they do then you have to either refund or call eBay and try to make your case. All items are made out of High Quality fabric. The final resort is to submit a missing mail search. PayPal Seller Protection exists to help sellers trade confidently on eBay. So, that explains the different labels and (possibly) the Fragile stickers. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. I stopped shipping to Canada because of customs problems. 04:02 PM. Cause his photo shows a like kind of item but not the brand or pattern I sent. Five! Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Somewhat new, never had this happen before. I take pics and and email amazon all the details of before and after and the condition it is come back - A collectable which I still have. Fabric: Polydex. Yet fight is not over, lets see what happens next. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Hey Im kind of new to mercari and Im really nervous. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. There are two occasions in the tracking updates that says it was rerouted due to processing error. Other platforms I never had a problem with over 6 years. If he ghosts you, you scared off a scammer. on How do i handle this? Record any serial numbers or unique codes. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. If they bring eBay into this, do I stand any chance at all? STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Do I have to go ahead and refund no matter the circumstance? The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. As per the returns policy you are within your rights to refuse it. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Yes it would add cost. I sell on Ebay myself. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Was full of marks. 10/31/2020 at 3:54 pm #83017 Antique Frog In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Someone did this to me a few months ago. I sent a seller an offer on an item and she accepted. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. FedEx. By ARTHUR WRIGHT. Ask if they want you to dispose of it or return it to them. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. what is beyond infinity most expensive car ticket. For things like graphics cards your best bet is to sell locally, all cash. e-bay couldnt give two hoots for sellers as long as they are making money. A buyer will offer to purchase your item and send a larger payment than required. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. For more information kindly send . If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Just trying to understand. The buyer pays quickly, and you send the item without concern. Those are not indicative of any scam. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. I will report this to the post master. QUOTE eBay is very aware that scams occur on the website. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Copyright 1995-2023 eBay Inc. All Rights Reserved. by asking the buyer questions or calling the post office? If the package was mixed up, it would have happened there. 26-05-2020 There's no possible way I sent the wrong item so he's trying to scam me. 01:30 PM. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Usually it will say the name on the package signs for it even if the signature is someone else. Cookie Notice That is not the package i sent your cosmetics in. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Heres how. This scam is a new twist on the offer of overpayment. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. As you sent it recorded delivery I am assuming it had some value to it. In this scam, the buyer then accuses you of sending a damaged item. Is eBay likely to refund the buyer? If there's something wrong with your item, you can return it to the seller for a refund or a replacement. The buyer received the wrong item. Help for buyers and sellers. Some are targeted at buyers, others at sellers. You must be new here, in this sub anything and everything is a scam ;). - edited It sucks. Explain that you used a box, not an envelope, if that is the case. But just the thought of it would scare a lot of scammers into stopping this shit. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. I had to help my mom submit a dispute through eBay, as a buyer. I think most first-time eBay buyers create their account the same day they place their first order. Lol either way I wasnt surprised. Its just getting worse, sadly. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Good for you. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Never sold on Ebay before. Everyone is covered except the credit card holder, whoever that is. 05:49 AM. For more information, please see our The email will state that the payment will be released to you once you have proven that the goods have been sent. Press question mark to learn the rest of the keyboard shortcuts. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. The scammers will also ask for your PayPal email address. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them.