Shrenik Bhura. A talk time voice alert means sensors are working. Deal. I have contacted other colleagues and they are facing the same issue! Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. I have asked MS to make an option to turn off the feature that was added in the update. The title Admin is a community setting and does not reflect my role. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. It has to be some kind of manufacturing defect. How do I unmute my Plantronics headset? Plantronics Mute On Mute Off Problem. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. But in the latest version of the HUB there's no such config item anymore. Yes & yes, 3. You can't turn this one off completely AFAIK. Many thanks, this worked for me. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! @fkirkland, Dang! Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). Does it work sir? Trying to look for alternatives now in case if there will refund be possible. Almost no microphone level. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. The headset icon turns green to indicate the device is unmuted. Quickly toggle the mute function via the controls on the headset. Poly will not acknowledged the issue is probably firmware related barring any better explaination. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: Go to settings. That is until the mute button is clicked. If the answer is Teams meeting, how did you join the meeting? Probably will go back to a wired headset. until you hea r "pairi ng" and the hea dset LED s flash red and blue. Had my service manager try his phone & same problem (but no problem with his non updated headset). Mute rarely works for me. Not sure I agree here! Called Plantronics customer service. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. My headset is hooked to my phone at the office. Freida Kirkland The headset will continue to give a triple beep every 15 seconds. This thread is locked. 2023 Plantronics, Inc. All rights reserved. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. You can mute and unmute your headset using Plantronics HUB. Plantronics Headset Auto-Mute Fix Anthony Gerdes. it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. @vladkoretsky. 2. Please advise. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Jul 6, 2018 by Don't buy Plantronics products, especially the Voyager Edge. But then shows that it isnt available not able to connect. I'll apply the same workaround: switching to beeps. You can mute and unmute your headset using Plantronics Hub. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . We are tracking an auto mute issue but it is within SFB Mac app itself. 3. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. 6. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. They also should have an answer for "What is in the box". Struggled with same sound cutting out after few seconds as everybody else. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. While the call is active, mute the call from the device or Lync. Plantronics Voyager Focus Uc Mute On Mute Off Issue. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! 03-17-2019 it's so annoying. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Thanks for your advice. Use VOIP only when choosing Audio Conference Setting. I connected by phone (Android) and laptop (Windows 10) via bluetooth . Well, though this works. I have the same issue as well. thanks for letting us know that it needed a software. the unfortunately discontinued Bose Headset II earpieces. Edit: I just got the legend to work too. MS does a great job at complicating users' lives, but this workaround is gold. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. 4. they made an exception for me. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume, 2) The sound duration is very long and the ongoing conference cannot be heard in the meantime. If I knew it would be so I would have never purchased this headset. 1-10 of 13 Answers. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications? Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. Any suggestions? Plantronics replaced 2 of them but the new ones went bad after 2-3 months. Then wiped off with a paper towel. 10% OFF. Special Bargains! Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Super easy fix - put a piece of tape over the two holes next to the call button. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. Hello. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect. You are a hero. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. the logitech logo on a silver button). It happened after the latest firmware upgrade. You can check if lowering the headsets volume causes the distortion to disappear. The other headphones I have connected do not work now. In my case, microphone recorded static, something like crackling noise. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . I started using it again about 10 months ago, now its failing again. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Check that your boom microphone is aligned correctly with your mouth. I had the same problem where I can hear callers but they cant hear me. The headset already gives an in-ear mute on, mute off (configurable). You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. It continutes as long as I have a call open. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . Jean-Franois Carrier Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. Cookie Notice The login page will open in a new tab. Keep testing, until you find the right balance and the Plantronics headset echo is gone. like i'm breaking up. According to your screenshot, it seems this issue is persist in your own Teams meeting. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? Click Start, then Control Panel. 2. iMac connected with BT 600 Yet I have no issue hearing them. VLad Koretsky, Loris Valentini I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Check to see if the issue still persists. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. #3 Make sure compatibility dial is correct. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. . @achaz. If you are still looking for more help, then leave it as is. i have the same problem exactly like yours but no solution worked for me , are there any advices? I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Its just disgraceful. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. The technical storage or access that is used exclusively for anonymous statistical purposes. After logging in you can close it and return to this page. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). I have same issue with my Voyager 5200. So something is causing my voice to seem like background noise. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? It's a great product, but while i can change volume and mute calls . but then I understood it still makes that annoying sound even when the teams is closed. . 06-12-2020 06:50 AM. . Naniwayuri 3 yr. ago. May 24, 2021 by Set up a conference call. So the new one will not be any better. I'm now very hesitant of buying another Plantronics headset. Hm, I haven't experienced that through the computer, only via telephone. 1. 3. Tentatively, the simple workaround is to remain unmute. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. The HUB release notes confirms that there can be mute sync issues sometimes. fkirkland All of a sudden, nobody could hear me. Check that your headset is defaulted as the audio device for your phone or computer. This is going to be a long post but the bug is quite complicated but also quite annoying. Your phone, tablet, or computer may not support call control functionality. Kindest regards. Well scratch that test. It works!! Im having the exact same probem. In there you will see a Mute On/Off Alerts . 1. We can ask MS Teams to remove what? To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. Try this - put a piece of tape over the two holes next to the call button. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. same problem with me - 2 voyager legends where microphone just stops working. Can you please file the bug through the Help/Report an issue. All good now. So weird / annoying. 2. Pretty annoying to say the least. Not on mute, software up to date. Whats the advice ?? Brilliant. if you ever drop your keyless entry in the swimming pool. You can also use the volume on your computer to affect the volume heard over the headset. 0 comments. Hopefully Microsoft will address the issue. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more I also have the same exact issue (In my case, also happen to use Aftershokz). Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. Still doesn't work. The desk phone talk button on the base will turn solid red when the headset is muted. 6. I dont need a toast and windows noise. I have found this settings on my own, it works for me too. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. How to wear the headset: 1. I try to pair with another phone, but the problem persist Any ideas? The newest version is 1.4.00.29469 (64-bit). Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot To solve it you must connect it via bluetooth, that would be all. 0 Likes Reply GZawadzki replied to mschlaudraff If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. 1. Can you tell me how to fix? Now its working perfectly again. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Sorry for my late reply, hectic week here and a long weekend! To mute/unmute the call, press the volume button in. It shouldn't be that hard. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer Click Start, then Control Panel. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. If you were encountering an issue and it is now resolved, please change the post flair to Solved! With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. next, select the levels tab and click that mute button and voila problem solved ezpz. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. It has been a while, how is everything going? it is also so annoying that you need a software to do this. No products found. Where is your mute or unmute button? It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. The headset icon turns green to indicate the device is unmuted. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. ), which allowed you to keep the WebEx app unmuted, while using a . From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. I am just a simple volunteer in the community like everybody else. Thanks, disabling HD voice worked! I have quit, and rebooted, and it still happens. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. What's in the Dell WH3022 Pro Stereo Headset box? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. please fix that! How do you disable mute and unmute audio feedback? You should check with the devices manufacturer. Running in to the same issue with my Legend. It would simply do nothing. The headset will continue to give a triple beep every 15 seconds. Thanks for the tip. While the call is active, mute the call from the device or Lync. It is a real problem. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. If I use the laptop default, build in speaker, the issue is gone. To your questions: 1. Looks like I'm not the only one by far!? Cookie Policy I have updated the software and tried it on Windows and Mac. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. BT 600 ( 2 units) The headset is great but the earpiece is a desaster. They are pretty well designed but looks the recent headsets are not built to last! @craigmckellar. Push voice/mute button found on underside of mic boom. I had same problem with 2 consecutive Voyager Legend's . Hi Christina and Pam. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! Next you want to go to the settings tab and select General In this window you will notice a settings called "Mute Off Alert" The default setting is Tone and Voice. First thing you do is make call then check to see if the mute is on! (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). While the call is active, mute the call from the device or Lync. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. platronics sent me a new one and the same problem. Although, not sure how warranty would be valid or not outside US, for me it's very important. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! Just got it back few days ago. I still get the annoying toasts. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. I have the same problem. ESC followed by F8 or F10 toggles the Mute function. This is the third headset that they change me in warrantly. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said.