0000047449 00000 n With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Is a fire hazard. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Entice customers to sign up for your mailing list with discounts or exclusive offers. Kick stand wobbly. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. A fully charged battery will have between 36 and 42 volts. If all of them work normally, then you need a new charger. Please Note, some electric scooters share error codes. GoTrax V2 Not Working. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. The console on the scooter displays speed in MPH, battery life, and headlight. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. If you have done these things, but are still having trouble, please contact customer service. Looking For The Best Lock For An Electric Scooter? This electric scooter comes with an updated, brighter headlight and a larger LCD screen. This issue is new and is being looked at now.. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. You can get it started again if you press the button so it's probably not a power issue. When you connect the charger to the hoverboard it will turn red to let you know it is charging. On that same hill last week I got about 16 top speed. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. E03 - Change speed settings or gear. New comments cannot be posted and votes cannot be cast. We appreciate you customer service and willingness to do the right thing! I will come back and edit the post if I experience anything that you've listed. 0000002509 00000 n Returned the v2 and are now trying a m360 instead /crosses fingers. 0000001444 00000 n The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Listen or look back to see if the rear wheel is slowly spinning. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Can you please tell us how we can improve this article? Learn more about your GOTRAX from full overviews and specs to troubleshooting. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Use caution as extreme force may damage your scooter console or battery connections. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Only tools required are the 4mm Allen wrench and a set of pliers. . GOTRAX. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Aug 15, 2020 Problem 1: Electric scooter losing Power The first thing you should do is check the battery. When the scooter is powered on, press the power button 3 times to switch the speed unit display. This scooter is giving a E3 Error code and the manual simply states to replace the console. Tighten the screws firmly. 0000013506 00000 n E07 - Replace Motor or Motor Wheel Assembly. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. How do you check the odometer on the GXL V2? It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Odometer not working. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. When the battery is fully charged it will change from red to green. Has been extremely slow to respond with replacement parts. Troubleshoot common issues with your gotrax hoverboard with our handy guide. There is no doubt that hoverboards are a popular and fun way to get around. If your charger does not turn green when you plug it in, your problem may lie in your charger. Using caution, grab the top of the battery and begin to lift it out of the tiller. Did you find it helpful? Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Back wheel brake mis-aligned. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 21E, 22E, 25E, and 30E - Replace console to fix error code. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. I tried these fixes and the problem got solved. This problem could be caused by many different things. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. This is a few specific actions that act as a reset for your board and can fix many common issues. Visit the Gotrax . Visit our Battery Pack Load Testing Guide. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. %PDF-1.4 % GOTRAX - F5 Electric Bike . You feel the scooter lose power and your inertia throws you forward. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. I continue to struggle with GOTRAX's customer support team. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. We check over 250 million products every day for the best prices. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Power completely shuts off while riding. We show a quick view. You can recalibrate your Gotrax hoverboard by following the instructions above. This is one of the most common problems we hear about, so it's always worth checking first. It sounds like a bad battery but checking the connections is the first step. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. When GOTRAX GXL V2 display is blacked out you can release Power Key. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Of course, you could also have an issue with your battery. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. I didn't realize my tires were about half the recommended psi. Tip: Try to lift as straight as possible out of the tiller. This is a few specific actions that act as a reset for your board and can fix many common issues. Include an image for extra impact. The speed of the GKS kids scooter is locked at a safe but fun 10mph. *You may need to perform a recalibration up to three times to fix your issue. The difference is, these are much more fun! GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. It is not managed by iFixit staff. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Entice customers to sign up for your mailing list with discounts or exclusive offers. Also if there is a critical mass here, we may be able to have the company fix their problems. bay_blade2000 3 yr. ago That's not what I am saying at all. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Has refused refunds. Need help troubleshooting a scooter issue? I have updated my review from 1 star to 3, and will update again . TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. GoTrax GKS: Specs. Now you are finished and ready to test your work. Its possible the quality slipped with the V2, but they are basically the same scooter. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. You will see the LED lights start to flash. Pressing on button does not illuminate the display nor does the throttle have power. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. No. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. 0000006755 00000 n Shop safe on GOTRAX Official website. Even if you've just ridden it, the battery may not be sufficiently charged. I had my second issue within 17 business days of receiving the scooter. Of course, with any new or growing technology there are often hiccups along the way. Fix stuck GOTRAX GXL V2. This may be caused by several factors, but luckily there are solutions to all of them. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Easy Fix but time consuming. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. All night charging leads to 15 minutes of riding. I also have a V1 and no issues. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. All rights reserved. If that doesn't work, email support. Then plug your charger cable into both ends and leave it overnight. Install the locking hook and the two screws into the head unit. If the scooter is off but still takes off, this means that the control box is damaged. Choose from Same Day Delivery, Drive Up or Order Pickup. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Make sure all connections are secure and there arent any exposed wires or noticeable burns. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Codes often have simple solutions and we are here to assist. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Kid really loved the speedometer and the cruise control feature! :~f 12`L,@" It is possible to check the voltage of your battery using a voltmeter. Find low everyday prices and buy online for delivery or in-store pick-up. 0000006275 00000 n If your charger does not turn green when you plug it in, your problem may lie in your charger. It will display all specifications more visibly. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. An awesome member of our community made this guide. Roller Blades/Bikes. Press question mark to learn the rest of the keyboard shortcuts. Therealjondotcom 3 yr. ago. Make sure that these are not punctured if they are air-filled. Can't get the scooter to start. Entice customers to sign up for your mailing list with discounts or exclusive offers. We'll go through each electric scooter and the error codes that occur. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Back wheel cover scraping tire. Listen or look back to see if the rear wheel is slowly spinning. Of course, you could also have an issue with your battery. Hold down the power button for 10 seconds. $799.00. 0000001330 00000 n Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. In this video we take a look inside a GoTrax G2 Scooter. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The GMAX is one of our most powerful electric scooters to date. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Circuit breakers are usually on the outside of the scooter. This is telling you the charger is working. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Create an account to follow your favorite communities and start taking part in conversations. Watch out world! E5 - Replace controller / replace entire product. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. - Easy fix. If the battery is fully charged, then the issue is likely with the motherboard or wiring. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. This is an internal issue and the bike should be sent back for repair. 0000000696 00000 n Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Not much help really. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. 0000009925 00000 n Problem not solved. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Bolts provided are rusted - poor quality control. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Will this problem come back? Took 8 business days to fix (total of 11 calendar days). Check the fuse or circuit breaker. Mine out of the box has this metal grinding sound coming from the back. So, 3 hours for 4 bars = 45 mins of charging time per bar. Home. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. A revolution is on the way - and Electric Scooters are leading it! Power on your scooter and take it for a test drive. I requested a refund. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Powered up the scooter. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. What did the brake pad rubbing sound like? I've emailed support but I'm waiting. Not much help really. Brand new battery not holding charge. If damaged do not proceed. Here is a link to find the manual for your Gotrax hoverboard. First, plug in your charger and make sure that it works before continuing. These codes will pop up over your console's display when there are issues within your electric scooter. I kicked off the odometer began registering speed. 0000000016 00000 n When you connect the charger to the hoverboard it will turn red to let you know it is charging. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Hold down the power button for 10 seconds. Took 8 business days to fix (total of 11 calendar days). The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 0000005863 00000 n This is telling you the charger is working. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Cruise control automatically goes on every time when riding. 110 20 This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. So far so good for me. You will see the LED lights start to flash. In addition, I now have the old lithium ion battery I need to figure out how to dispose. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Please contact our customer service team if you are experiencing problems or need more detailed information. Reply, Took mine to the local bike shop. Store the screws and hook in a safe location for later use. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. So frustrating. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Down a hill I got up to 19 mph on the speedometer. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. (If you see an issue, please stop and consult a technician before proceeding.). Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Set the battery to the side for disposal. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. If the scooter works after disconnecting the brake switch then the brake switch is defective. The BBB's grade of "F" still . *You may need to perform a recalibration up to three times to fix your issue. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Beeping can also indicate uneven pressure on the hoverboard sensors. 110 0 obj <> endobj xref Front wheel cover scraping wheel - easy fix but annoying. Check the lights, the brakes, and all the features, and make sure they are all working properly. There are many possible reasons why your Gotrax hoverboard is not balancing. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. E10, E11, E12 - Contact GOTRAX Customer Support. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Please Note, some electric scooters share error codes. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. What if the part I ordered did not solve the problem? Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Take care of your ride so it can take care of you. It goes fast and I can go up big hills . I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Test The Battery Pack On A Scooter That Runs. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I have given up on this company doing the right thing. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). I cant find anyone who sells them including the gotrax website, acisneros0873 - Range: 4 miles (est) Max. If you can not grip the top with your fingers use a pair of pliers to assist you. Further, the locking pin is completely . Grab the new battery pack and ensure that your are installing the battery pack correctly. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. I've had mine for almost two weeks now, and have not experienced these issues. When it comes to hoverboards, the magic fix-all is called recalibration. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - As you can see here I was able to do it with my fingers. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Check Out Our Guide! Use a can of compressed air to clean out any dirt and debris that may be stuck in there. If it's not been used for a while, it might need charging. Problem is from inside the tire assembly. These codes will pop up over your console's display when there are issues within your electric scooter. 20 MPH Max speed and durable 10 . Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Max speed: 7.5 MPH. Step 6 Install the battery pack. 51 reviews. will respond to the email but the response itself is not helpful). Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic.